Terms of Use

"NES GLOBAL IS A COMPANY REGISTERED UNDER THE COMMERCIAL LAW OF THE REPUBLIC OF BULGARIA WITH EIK: BG206427648, EMAIL ADDRESS: SHOP@LERAMUR.COM AND CONTACT PHONE: +359 879 997 455

PLEASE READ THE PUBLISHED TERMS AND CONDITIONS IN FULL BEFORE USING THE INFORMATION AND COMMERCIAL SERVICES OFFERED ON THE WEBSITE (HEREINAFTER REFERRED TO AS SERVICES).

THIS DOCUMENT CONTAINS INFORMATION ABOUT THE ACTIVITIES OF NES GLOBAL LTD AND THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE SERVICES PROVIDED BY NES GLOBAL LTD, GOVERNING THE RELATIONSHIP BETWEEN US AND EACH OF OUR USERS.

CONFIRMATION OF THE GENERAL TERMS AND CONDITIONS IS A NECESSARY AND MANDATORY CONDITION FOR THE CONCLUSION OF THE DISTANCE CONTRACT BETWEEN THE CONSUMER AND THE TRADER.

BY ACCEPTING THE TERMS AND CONDITIONS, THE CONSUMER AGREES TO THE PROCESSING OF HIS PERSONAL DATA ON THE BASIS OF THE DISTANCE CONTRACT CONCLUDED BETWEEN HIM AND THE TRADER.

DEFINITIONS:

FOR THE PURPOSES OF THESE TERMS AND CONDITIONS, THE FOLLOWING TERMS SHALL BE UNDERSTOOD IN THE FOLLOWING SENSE:

SITE - HTTPS://LERAMUR.COM AND ALL OF ITS SUBPAGES.

CONSUMER - ANY NATURAL OR LEGAL PERSON WHO ACQUIRES GOODS OR USES SERVICES WHICH ARE NOT INTENDED FOR CARRYING OUT A COMMERCIAL OR PROFESSIONAL ACTIVITY, AND ANY NATURAL OR LEGAL PERSON WHO, AS A PARTY TO A CONTRACT UNDER THIS LAW, ACTS OUTSIDE THE SCOPE OF HIS COMMERCIAL OR PROFESSIONAL ACTIVITY.

GENERAL TERMS AND CONDITIONS - THESE GENERAL TERMS AND CONDITIONS, WHICH INCLUDE TERMS OF USE, COOKIES, REGISTRATION AND DELIVERY RULES, VOLUNTARY DISPUTE RESOLUTION, CANCELLATION AND EXCHANGE FORMS AND ANY OTHER LEGALLY RELEVANT INFORMATION FOUND ON THE SITE.

PERSONAL DATA - INFORMATION ABOUT AN INDIVIDUAL THAT REVEALS HIS OR HER PHYSICAL, PSYCHOLOGICAL, MENTAL, FAMILY, ECONOMIC, CULTURAL OR SOCIAL IDENTITY.

GOODS - MOVABLE TANGIBLE PROPERTY, EXCEPT FOR ITEMS SOLD UNDER EXECUTION OR BY OTHER MEASURES BY BODIES AUTHORIZED BY LAW, AS WELL AS ITEMS ABANDONED OR CONFISCATED FOR THE BENEFIT OF THE STATE, ANNOUNCED FOR SALE BY STATE BODIES. GOODS SHALL ALSO INCLUDE WATER, GAS AND ELECTRICITY WHEN OFFERED FOR SALE, PACKAGED IN A LIMITED VOLUME OR QUANTITY.

DISTANCE SELLING CONTRACT - A CONTRACT UNDER WHICH THE TRADER TRANSFERS OR UNDERTAKES TO TRANSFER OWNERSHIP OF GOODS TO THE CONSUMER AND THE CONSUMER PAYS OR UNDERTAKES TO PAY THE PRICE FOR THEM, INCLUDING CONTRACTS HAVING AS THEIR OBJECT BOTH GOODS AND SERVICES.

ALTERNATIVE CONSUMER DISPUTE RESOLUTION PROCEDURE - AN OUT-OF-COURT CONSUMER DISPUTE RESOLUTION PROCEDURE MEETING THE REQUIREMENTS OF THIS ACT AND IMPLEMENTED BY AN ALTERNATIVE CONSUMER DISPUTE RESOLUTION BODY.

1. SERVICES

1.1 ON THE SITE USERS HAVE THE OPPORTUNITY TO CONCLUDE CONTRACTS FOR THE PURCHASE AND SALE OF GOODS AND SERVICES OFFERED BY THE TRADER:

1. 1. ALL PRODUCTS ADVERTISED FOR SALE IN THE SHOP OF THE WEBSITE

2. DELIVERY OF THE SERVICES OFFERED BY THE TRADER.

2. ORDER

2.1 USERS USE THE WEBSITE INTERFACE TO ENTER INTO CONTRACTS WITH THE TRADER FOR THE GOODS AND SERVICES OFFERED.

2.2 THE CONTRACT FOR THE PURCHASE AND SALE OF GOODS SHALL BE DEEMED TO HAVE BEEN CONCLUDED FROM THE MOMENT THE ORDER IS CONFIRMED BY THE TRADER.

2.3 IN THE EVENT OF NON-AVAILABILITY OF AN ITEM, THE TRADER RESERVES THE RIGHT TO REFUSE THE ORDER.

2.4 AFTER SELECTING ONE OR MORE GOODS OFFERED ON THE MERCHANT'S WEBSITE, THE USER MUST ADD THE SAME TO HIS LIST OF GOODS FOR PURCHASE.

2.5 IT IS NECESSARY FOR THE USER TO PROVIDE THE DETAILS FOR MAKING THE DELIVERY AND TO CHOOSE THE METHOD AND TIME OF PAYMENT OF THE PRICE, AFTER WHICH THE USER MUST CONFIRM THE ORDER THROUGH THE INTERFACE OF THE WEBSITE.

2.6 WHEN PLACING AN ORDER, THE USER RECEIVES AN EMAIL CONFIRMATION THAT THEIR ORDER HAS BEEN ACCEPTED.

3. RIGHT OF CANCELLATION

3.1 THE TRADER HAS THE RIGHT TO REFUSE TO ENTER INTO A CONTRACT WITH AN INCORRECT USER.

3.2 THE TRADER HAS THE RIGHT TO TREAT A CONSUMER AS INCORRECT IN CASES WHERE:

1. 1. THE CONSUMER HAS FAILED TO COMPLY WITH THE TERMS AND CONDITIONS

2. 2. THE CONSUMER IS FOUND TO HAVE TREATED THE TRADER'S REPRESENTATIVES IN AN UNFAIR, ARROGANT OR RUDE MANNER

3. SYSTEMATIC ABUSE BY THE CONSUMER TOWARDS THE TRADER.

4. SHIPPING

4.1 DELIVERY OF THE ORDERED GOODS SHALL BE MADE BY COURIER TO AN OFFICE OR DELIVERY ADDRESS SPECIFIED BY THE USER ON THE TERRITORY OF THE REPUBLIC OF BULGARIA. DELIVERY IS AT THE EXPENSE OF THE USER, UNLESS OTHERWISE EXPRESSLY STATED ON WWW.LERAMUR.COM

4.2 PRIOR TO DISPATCH OF THE ORDERED GOODS, THE TRADER SHALL BE ENTITLED TO CONTACT THE USER AT THE TELEPHONE NUMBER OR EMAIL ADDRESS PROVIDED BY THE USER IN ORDER TO CLARIFY THE DETAILS OF THE ORDER AND/OR DELIVERY.

4.3 THE TRADER SHALL NOT BE LIABLE FOR NON-FULFILMENT OF AN ORDER WHERE THE CONSUMER HAS PROVIDED FALSE, INCOMPLETE AND/OR INACCURATE PERSONAL DETAILS, INCLUDING WHERE THE CONSUMER HAS PROVIDED AN INCOMPLETE, INACCURATE OR FICTITIOUS ADDRESS OR TELEPHONE NUMBER.

4.4 DELIVERY SHALL BE MADE WITHIN THE TIME LIMITS DESCRIBED UNDER EACH DELIVERY OPTION IN THE ORDER INTERFACE MODULE. IN EXCEPTIONAL CIRCUMSTANCES, THE TRADER RESERVES THE RIGHT TO EXTEND THE DELIVERY PERIOD, INFORMING THE USER IN GOOD TIME.

4.5 GOODS ORDERED ARE DELIVERED AGAINST SIGNATURE, WITH LARGER ITEMS (AT THE COURIER'S DISCRETION) BEING DELIVERED TO THE ENTRANCE OF THE BUILDING.

4.6 THE CONSUMER IS OBLIGED TO INSPECT THE GOODS AT THE TIME OF DELIVERY AND NOTIFY IMMEDIATELY IF ANY DISCREPANCIES, SHORTAGES OR DAMAGE ARE FOUND. IF THE CONSUMER FAILS TO DO SO, THE DELIVERY SHALL BE DEEMED TO HAVE BEEN ACCEPTED WITHOUT OBJECTION.

4.7 IN THE CASE OF INTERNATIONAL DELIVERIES, THE RULES FOR DELIVERY AND RECEIPT OF PARCELS OF THE RELEVANT NATIONAL POSTAL SERVICE AND THE RELEVANT NATIONAL LAW OF THE COUNTRY IN WHICH THE RECIPIENT OF THE GOODS IS LOCATED SHALL APPLY.

4.8 ALL IMPORT CHARGES ON IMPORTATION OF THE GOODS ARE THE RESPONSIBILITY OF THE CONSUMER. THE CONSUMER MAY NOT CLAIM A REFUND IF HE HAS REFUSED TO PAY THE IMPORT CHARGES OR TO RECEIVE THE SHIPMENT.

4.9 THE MERCHANT RESERVES THE RIGHT TO CHANGE THE AVAILABLE DELIVERY AND PAYMENT METHODS AND/OR THE TERMS THEREOF AT ANY TIME BY POSTING THE AVAILABLE DELIVERY AND PAYMENT METHODS ON THE WEBSITE WITHOUT OTHER NOTICE.

5. PRICES

5.1 THE PRICES OF THE GOODS OFFERED ARE THOSE QUOTED ON THE MERCHANT'S WEBSITE AT THE TIME OF ORDERING, EXCEPT IN CASES OF OBVIOUS ERROR.

5.2 THE PRICES OF THE GOODS INCLUDE VAT

6. PRICE CHANGES

6.1 THE MERCHANT RESERVES THE RIGHT TO CHANGE THE PRICES OF THE GOODS OFFERED ON THE WEBSITE AT ANY TIME AND WITHOUT NOTICE AND SUCH CHANGES WILL NOT AFFECT ORDERS ALREADY PLACED.

7. DISCOUNTS

7.1 THE MERCHANT MAY GRANT DISCOUNTS FOR THE GOODS OFFERED ON THE SITE IN ACCORDANCE WITH BULGARIAN LAW AND RULES SET BY THE MERCHANT. THE RULES APPLICABLE TO SUCH DISCOUNTS ARE AVAILABLE WHERE THE DISCOUNT IS DISPLAYED. DISCOUNTS MAY BE PROVIDED IN VARIOUS FORMS (E.G. DISCOUNTS MAY BE OFFERED IN VARIOUS FORMS (E.G. PROMOTIONS, LOYALTY DISCOUNTS, DISCOUNTS GRANTED INDIVIDUALLY, RANDOMLY OR AS A RESULT OF PARTICIPATION IN A COMPETITION OR CUSTOMER SURVEY).

7.2 DIFFERENT TYPES OF DISCOUNTS CANNOT BE COMBINED WHEN ORDERING AND PURCHASING THE SAME ITEM.

8. PAYMENT

8.1 THE USER MAY PAY THE PRICE OF THE ORDERED GOODS USING ONE OF THE OPTIONS LISTED ON THE WEBSITE. ON THE WEBSITE IT IS POSSIBLE TO PAY BY THE FOLLOWING METHODS:

1. DELIVERY BY COURIER AND PAYMENT ON DELIVERY,

1.1 THE USER HAS TO PAY THE PRICE OF THE ORDERED ITEMS TOGETHER WITH THE COURIER'S SHIPPING COST UPON RECEIPT OF THE GOODS.

2. THE DELIVERY OF THE GOODS SHALL BE MADE BY CREDIT OR DEBIT CARD

2.1 IF THE CONSUMER CHOOSES A PAYMENT METHOD INVOLVING A THIRD PARTY PAYMENT SERVICE PROVIDER, THE CONSUMER MAY BE BOUND BY THE TERMS AND CONDITIONS AND/OR FEES OF SUCH THIRD PARTY.

2.2 THE MERCHANT SHALL NOT BE LIABLE IF A PAYMENT METHOD INVOLVING A THIRD PARTY PAYMENT SERVICE PROVIDER IS UNAVAILABLE OR OTHERWISE NOT FUNCTIONING DUE TO REASONS THAT CANNOT BE ATTRIBUTED TO THE MERCHANT.

8.2 WHERE THE CONSUMER PROVIDES THE MERCHANT WITH A PAYMENT METHOD, THE CONSUMER:

1. CONFIRMS THAT HE/SHE IS AUTHORIZED TO USE THE PAYMENT METHOD AND THAT THE INFORMATION PROVIDED RELATING TO THE PAYMENT METHOD IS TRUE AND ACCURATE;

2. AUTHORISES THE TRADER TO CHARGE HIM/HER FOR THE GOODS AND SERVICES PURCHASED USING THE SPECIFIED PAYMENT METHOD;

3. AGREES TO UPDATE HIS/HER ACCOUNT WITH THE NECESSARY INFORMATION, INCLUDING THE EXPIRATION DATE OF THE CREDIT OR DEBIT CARD PROVIDED, NECESSARY FOR THE SUCCESSFUL COMPLETION OF TRANSACTIONS, AS WELL AS A CURRENT EMAIL ADDRESS AND CONTACT PHONE NUMBER WHERE THE MERCHANT CAN CONTACT THE CONSUMER REGARDING FULFILLMENT ISSUES.

8.3 THE MERCHANT MAY CHARGE THE CONSUMER IN ONE OF THE FOLLOWING WAYS:

1. IN ADVANCE

2. AT THE TIME OF PURCHASE

3. IMMEDIATELY AFTER PURCHASE.

9. GARANTIES AND RECLAMATIONS

9.1 THE CUSTOMER HAS A RIGHT TO RECLAMATE FOR ANY INCONFORMITY OF THE PRODUCT OR THE SERVICE WITH THE CONTRACTED, WHEN INCONTINUTIONS WERE DISCOVERED FROM THE SELLING CONDITION.

9.2 The consumer may not challenge the relevance of the consumer goods from the sales contract, when:

1. When concluding a contract, he knew or could not have known of the non-responsibility.

2. The non-compliance is due to the Material provided by the User.

9.3 When returning the supply, the tubes must be kept in their original packaging, without the consequences of use or disturbance of the commercial type.

9.4 The trader is entitled to postpone the reimbursement of payments until it is returned to the stock or until proof is presented that the shipment has been returned, whichever of the two events occurs earlier.

9.5 In the event that the consumer fails to fulfil his obligation to return to stock, without informing the trader of the delay and without providing a valid reason for doing so, it shall be deemed that he has withdrawn his declaration of withdrawal from the contract.

9.6 The consumer has the right to make a claim on the goods or services, irrespective of whether the manufacturer or the trader has provided a commercial warranty on the product or services.

9.7 WHEN the complaint has been satisfied by replacing the claim with another contractual claim, the trader shall retain to the consumer the original warranty terms.

9.8 When submitting a complaint, the consumer may claim a reimbursement of the amount paid, a replacement of the stock with another equivalent to the agreed amount or a deduction from the price.

9.9 The complaints are submitted by e-mail to the merchant, by mail or attached to the address of the company. The merchant provides access to the complaint forms on its website.

9.10 When submitting a complaint, the consumer directs the subject of the complaints, expects from him the ways to satisfy the claims, the proportion of the claimed amount, and the address, telephone and e-mail for contact.

9.11 When submitting a claim, the consumer is obliged to attach the document on which the claim is based, namely:

1. CASUAL NOTE OR FACTURE

2. PROTOCOLS, ACTS OR OTHER DOCUMENTS INCOMPONIBLE TO THE AGREEMENT

3. OTHER DOCUMENTS establishing claims of substance and size.

9.12 Consumer claims may be filed within two years from the delivery date, but no later than two months from the establishment of non-compliance with the Agreement.

9.13 The duration of the spiral expires over the time necessary to reach an agreement between the seller and the consumer for the settlement of the dispute.

9.14 If the trader has provided the trade warranty on the stock and the warrancy period is longer than the time limit for submitting claims under AL 1, the claims may be submitted until the trade guarantee period has expired.

9.15 The submission of the complaint is not an obstacle to the filing of the claim.

9.16 The trader shall keep a register on the basis of the complaint. A document will be sent to the user at his/her e-mail address, which indicates the number of complaints from the register and the visa to the stock.

9.17 When the trader satisfies the claim, issuing an Act for the one consisting of two copies, and providing obligatory one copy per consumer

9.18 TRADE IN THE PRINCIPAL RECLAMATION brings the stock into compliance with the sales contract within a one-month period, counted from submitted to the consumer's complaints.

9.19 If the stock is not corrected and after the deadline has expired, the consumer has the right to terminate the contract and to be reimbursed or to demand a reduction in the price of consumer goods in accordance with Art. 114 of the Customs Code.

9.20 PURPOSED TO CONSUMER WORK IN CONFORMITY WITH THE SALE CONTRACT is free of charge for the consumer. It does not have to pay for the shipment of consumer goods or for materials and work related to the repair, and does not bear significant inconvenience.

9.21 In the event of a non-compliance of the consumer goods with the sales contract and when the customer is not satisfied with the settlement of the complaints, he has the right to choose between one of the following options:

1. Cancellation of the contract and reimbursement of the amount paid from it

2. DRAWING ON CENATE.

9.22 The Consumer may not claim a reimbursement or a reduction in the stock price if the Trader agrees to replace the consumer stock again or to correct the stock within one month of submitting a claim from the Consumer.

9.23 THE MERCHANT IS OBLIGED TO GRANT A REQUEST FOR TERMINATION OF THE CONTRACT AND REFUND THE AMOUNT PAID BY THE CONSUMER WHEN HE HAS SATISFIED THREE COMPLAINTS BY THE CONSUMER BY REPAIRING THE SAME GOODS, IN THE FRAMEWORK OF THE WARRANTY PERIOD IS THE FOLLOWING OCCURRENCE OF NON-CONFORMITY OF THE GOODS WITH THE SALES AGREEMENT.

9.24 THE CONSUMER MAY NOT CLAIM TO RESCIND THE CONTRACT IF THE CONSUMER GOODS' CONFORMITY WITH THE CONTRACT IS MINOR.

10. INTELLECTUAL PROPERTY

10.1 THE INTELLECTUAL PROPERTY RIGHTS TO ALL MATERIALS AND RESOURCES DISPOSED TO THE WEBSITE OF THE COMMERCEUR (INCLUDING THE DISPONIBLE DATABASES), WITH THE PROVISION OF AUTHOR AND CONDITIONAL RIGHT, IS THE PROPERTION OF THE COMPANY OR OF THE SUBSIDENT WITHOUT THE LICENCE, HAS ACCESSED THE RIGHS OF USE TO THE COMMAND, AND CANNOT BE EXERCISED IN INFRINGEMENT OF THE APPLICABLE LAW.

10.2 In the case of copying or transmitting information from OUT, as well as in any other infringement of the intellectual property rights in the resource of the Trader, the trader has the right to claim the corruption and for the perpetrated obstacles and indirect damage to the full extent.

10.In the event that it is expressly agreed, the User may not provide, modify, substitute, publish, distribute or otherwise disclose the information resources published on the Website to the Trader.

10.4 The trader is obliged to take due care to ensure that the consumer is entitled to normal access to the provision of the service.

10.5 THE COMPANY RESERVES THE RIGHT TO STOP ACCESS TO THE SERVICE. THE COMPANY HAS THE RIGHT, BUT NOT THE OBLIGATION, TO DISCLAIM THE INFORMATION RESOURCES AND MATERIAL PUBLICATED ON THE WEBSITE.

11. RESCUE CLAUSE

11.1 THE PARTIES DECLARE THAT, IN THE EVENT THAT ANY OF THE CLAUSES UNDER THESE TERMS AND CONDITIONS SHOULD BE INVALID, THIS WILL NOT INVOLVE THE ENTIRE AGREEMENT OR ANY OTHER PARTS OF IT. THE INVALID CLAUSE WILL BE REPLACED BY THE MANDATORY RULES OF LAW OR ESTABLISHED PRACTICE.

12. MODIFICATION OF TERMS AND CONDITIONS

12.1 THE MERCHANT UNDERTAKS TO NOTIFY USERS OF ANY CHANGES IN THESE GENERAL TERMS AND CONDITIONS WITHIN 7 DAYS OF THE OCCURRENCE OF THIS CIRCUMSTANCES TO THE EMAIL ADDRESS SPECIFIED BY THE USER.

12.2 WHEN THE USER DOES NOT AGREE WITH THE CHANGES IN THE GENERAL TERMS AND CONDITIONS, THE USER HAS THE RIGHT TO WITHDRAW THE AGREEMENT WITHOUT GIVING A REASON AND WITHOUT OWING ANY COMPENSATION OR PENALTIES. IN ORDER TO EXERCISE THIS RIGHT, THE USER MUST NOTIFY THE MERCHANT WITHIN ONE MONTH OF RECEIVING THE NOTICE UNDER THE PREVIOUS ARTICLE.

12.3 IN THE EVENT THAT THE USER DOES NOT EXERCISE THEIR RIGHT TO WITHDRAW THE AGREEMENT IN THE PROCEDURE SET FORTH IN THESE TERMS AND CONDITIONS, THE CHANGE IS DEEMED TO HAVE BEEN ACCEPTED BY THE USER WITHOUT OBJECTION.

13. APPLICABLE LAW

13.1 THE PROVISIONS OF THE CURRENT LEGISLATION OF THE REPUBLIC OF BULGARIA SHALL APPLY TO ALL MATTERS NOT REGULATED BY THESE TERMS AND CONDITIONS.